Last updated: 17/08/2025

Clanby LTD (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website [www.clanby.co.uk] and our services.

We may collect and process the following information:

• Personal identification details: name, email address, phone number, business address.
   
• Booking and enquiry information: details you provide when using our contact form or requesting a service.
   
• Payment details: if payments are processed (handled securely by third-party providers).
   
• Website usage data: IP address, browser type, pages visited, time spent on site (via cookies/analytics).
   

We use your information to:

• Provide and manage our hospitality services.
   
• Respond to enquiries and bookings.
   
• Process payments and invoices.
   
• Improve our website and customer experience.
   
• Comply with legal obligations.
   
• Send occasional updates, offers, or service information (only if you’ve opted-in).
   

Under UK GDPR, we rely on the following legal bases:

• Contractual necessity – to deliver the services you request.
   
• Legitimate interests – to operate and improve our business.
   
• Legal obligation – to meet UK tax, legal, and regulatory requirements.
   
• Consent – for marketing communications (you can withdraw at any time).
   

• Personal data is stored securely on password-protected systems.
   
• We keep your data only as long as necessary: typically 7 years for legal and accounting purposes, shorter for enquiries that do not result in a contract.
   
• After this, data is securely deleted or anonymised.
   

We do not sell your data.
We may share your information with:

• Service providers (IT, web hosting, payment processors) who help us deliver services.
   
• Regulatory bodies (HMRC, law enforcement) when required by law.
   

All third parties are GDPR-compliant and process your data only under our instructions.

You have the right to:

• Access the personal data we hold about you.
   
• Request correction of inaccurate data.
   
• Request deletion of your data (subject to legal obligations).
   
• Restrict or object to processing in certain circumstances.
   
• Data portability (receive your data in a structured format).
   
• Withdraw consent for marketing communications at any time.
   

To exercise your rights, contact us at: biuro@clanby.co.uk

Our website uses cookies and similar technologies to improve user experience and monitor website performance.
You can manage cookie preferences in your browser settings. See our Cookie Policy for details.

We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and restricted access.

We do not routinely transfer data outside the UK. If required (e.g., by IT providers), we ensure adequate safeguards are in place in line with UK GDPR.

For any questions about this Privacy Policy or your rights under UK GDPR, contact us at:

Clanby LTD
182 Spring Road, Beresford Road
Bournemouth, BH1 4PX
United Kingdom

📧 Email: biuro@clanby.co.uk
📞 Phone: 07799 450254

If you are unsatisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.