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Services & pricing
Cover priced by the hour, the shift or the week.
Every service below can be booked on its own or combined into full property cover. Rates are guide prices for Dorset — you'll get a fixed quote in writing before anyone arrives.
| Service | StandardBooked shift by shift | Standing rota12+ hrs a month, 3-month term |
|---|---|---|
| Breakfast & guest serviceBreakfast prep and front-of-house | £24 | £21 |
| Changeovers & cleaningB&B and Airbnb turnarounds | £24 | £21 |
| Front-of-house onlyGuest care without cleaning | £24 | £21 |
| Emergency coverLast-minute replacement | Standard rate applies | |
| Deep clean & end-of-seasonPriced by property size | Quoted per visit | |
| Holiday cover, full propertyWe run the property while you're away | Quoted per day | |
| Standard auditHalf a day on site, photographed report in 48 hours | £195 | |
| Winter property checkScheduled visits while the property is closed | Quoted per visit | |
| Property launch packInventory, procedures and listing copy | Quoted per project | |
| Priority Cover retainerFront of the queue, 2-hour response, rate locked at £21 | £49 / month | |
Per hour, minimum three hours per visit. The £21 rate applies to standing rotas of at least 12 hours a month, agreed for three months and invoiced monthly. Bank holidays, out-of-radius travel and cancellations inside 48 hours are quoted before we book. The price you see is the price you pay — we are not VAT registered.
Detail
What each service actually includes
Changeovers & cleaning
Full room turns between guests: beds stripped and made, bathrooms cleaned and restocked, floors, surfaces and communal areas finished. Stayover refreshes on request.
| Charged by the hour | £24 / £21 |
| Minimum per visit | 3 hours |
| Your products and checklist | included |
Breakfast & guest service
Your menu, cooked and served to your timings, with allergens recorded and the kitchen left clean and reset. Continental setups, buffets and full English all covered.
| Charged by the hour | £24 / £21 |
| Typical shift | 07:00–10:30 |
| Evening meal service | on request |
Front-of-house only
Arrivals and departures, key handovers, phone and inbox during the shift, local recommendations, and the small requests that decide your next review.
| Charged by the hour | £24 / £21 |
| Bookable online | 15:00–19:00 |
| On-call overnight | on request |
Holiday & sickness cover
The whole property run while you're away. We agree a written handover before you go, then send you a short daily update — occupancy, anything fixed, anything you need to decide.
| Priced by rooms and days | quoted per day |
| Daily update while you're away | included |
| Key holding | included |
Deep clean & end-of-season
A full property refresh between seasons: behind and under furniture, limescale, ovens and extractors, windows inside, linen stock counted and rotated.
| Priced by property size | quoted per visit |
| Survey before quoting | free |
| Out of season | flexible dates |
Standard audit
Half a day walking your property as a guest would: arrival, room, bathroom, hospitality tray, breakfast, departure. You get a photographed report within 48 hours, every finding rated fix today / fix this month / plan for winter, and a one-page checklist your housekeeper can work from.
| Up to eight letting rooms | £195 |
| Credited against work booked within 30 days | £95 |
| Larger properties | quoted first |
Winter property check
For properties closed or quiet out of season. We run the heating and the taps, look for leaks, damp and frost damage, check windows, gutters and the outside, clear post and airs the rooms. Dated photo report after every visit, so your insurer and you both have a record.
| Single visit | quoted |
| Weekly, fortnightly or monthly | quoted per season |
| Key holding | included |
Property launch pack
A new guest house, or a holiday let starting from scratch. We set the operation up: inventory, linen and towel specification, welcome pack, cleaning checklist, changeover procedure and the listing copy for Airbnb and Booking.com. Done once, used for years.
| Priced by rooms and scope | quoted per project |
| Photography coordination | on request |
| Ongoing cover afterwards | at your usual rate |
Priority Cover retainer
A monthly retainer that buys position, not hours. First in the queue when two properties call the same morning, an answer within two hours, no weekend or bank holiday surcharge, and your hourly rate locked at £21 for twelve months. One emergency shift a year at no charge.
| Monthly | £49 |
| Annually — two months free | £490 |
| Minimum term, then one month's notice | 3 months |
Marketing & business support
Practical help with social media, listings and guest reviews to lift your reputation — plus booking platforms and inbox monitored during agreed hours if you want it.
| Priced by scope | quoted per project |
| One-off or monthly | your choice |
| Review responses | in your voice |
Before you book
The questions owners ask first
Is there a minimum booking?
Three hours for hourly work, or one shift for breakfast and front desk. Full property cover is booked by the day.
What happens if my regular staff member returns early?
Cancel up to 48 hours before the shift and there's nothing to pay. Inside 48 hours we charge half the shift, because the staff member has already been rota'd.
Do you bring your own products and equipment?
We use yours by default, so the finish matches what your guests expect. If you'd rather we brought everything, tell us when you book and we'll price it in.
How do you handle keys and alarm codes?
Key holding is written into the booking, with a signed record of who holds what. Codes are stored separately and changed at your request when a booking ends.
How do I pay?
Bank transfer on completion for one-off shifts, or monthly invoicing for regular cover. Full property cover takes a deposit at confirmation.
Not sure which one you need?
Describe the gap in your rota and we'll tell you the shortest way to fill it.