Guest houses · B&Bs · Small hotels
Down a member of staff? We'll cover the shift.
Vetted and insured local staff for guest houses, B&Bs and small hotels across Dorset — for one breakfast service, a busy changeover weekend, or the fortnight you finally take off.
Reply within the hour, 7 days a week · No agency contracts
- DBS-checked staff
- Fully insured
- Family-run
- Dorset-based
- 07:00–10:30Breakfast service Cook, service, kitchen resetCovered
- 10:30–15:00Changeover & housekeeping Rooms, linen, restockCovered
- 15:00–19:00Check-ins & front desk Arrivals, keys, guest questionsFrom 1 Oct
- 19:00–07:00On-call overnight Late arrivals and emergenciesOn request
Booked to the end of September. Emergency cover: call anyway.
Book a shiftWhy owners call us
Running a B&B never really stops. You should still get to.
Whether it's a planned holiday, a family event or a sudden gap in the rota, Clanby keeps your property running while you step away. Trusted cover for a single shift, a few days or a couple of weeks — and your guests carry on exactly as they should.
Vetted · Insured · Family-runWhat we do
Seven ways we keep you running
Book one, or hand over the whole morning. Hourly cover is £24; owners on a standing rota pay £21. Same vetted, insured team either way.
Breakfast & guest service
Friendly breakfast prep and attentive front-of-house, so your mornings run calmly.
Changeovers & cleaning
Immaculate B&B and Airbnb changeovers that leave every room guest-ready.
Front-of-house only
Morning guest care without cleaning — ideal if you already have in-house housekeeping.
Holiday & sickness cover
The whole property run day to day while you're away — one point of contact, daily updates.
Deep clean & end-of-season
A full property refresh to start the next season spotless — priced by size.
Marketing & business support
Practical help with social media, listings and guest reviews to lift your reputation.
Emergency cover
Dependable last-minute replacement when someone calls in sick. We hold capacity for this even when the diary is full.
How a booking works
Three steps, usually inside a morning
Call or message us
Tell us the property, the shift and how many rooms. If it's an emergency, say so — we keep same-day capacity open through the season.
We confirm the person and the price
You get a named member of staff, their hours and a fixed quote in writing. No agency booking fee, no minimum term.
They arrive briefed and ready
We work to your checklist and your standards, and leave a short handover note at the end of the shift.
Beyond the rota
Four things we do that aren't cleaning
Priced as projects, not by the hour. These are the jobs owners hand over once and stop worrying about.
Standard audit
We walk your property the way a paying guest does — arrival, room, bathroom, breakfast, departure — and send back a photographed report of everything quietly costing you a star. Every finding rated and costed.
Winter property check
For properties closed or quiet out of season. We visit on an agreed cycle, run the heating and taps, look for leaks, damp and frost damage, clear post, check the outside, and send you a dated photo report each time.
Property launch pack
New guest house, or a holiday let starting from scratch. Inventory, linen and towel specification, welcome pack, cleaning checklist, changeover procedure, and the listing copy for Airbnb and Booking.com.
Priority Cover retainer
First position in the queue when two properties call the same morning, an answer within two hours, no weekend surcharge, and your hourly rate locked at £21 for twelve months. One emergency shift a year included.
The whole point
Your guests should never be able to tell you were away.
Bournemouth · Poole · Christchurch · Dorset
Rates
Two rates. One difference: how you book.
The team, the standard and the insurance are identical either way. You always get the price in writing before anyone arrives.
| Service | StandardBooked shift by shift | Standing rota12+ hrs a month, 3-month term |
|---|---|---|
| Breakfast & guest serviceBreakfast prep and front-of-house | £24 | £21 |
| Changeovers & cleaningB&B and Airbnb turnarounds | £24 | £21 |
| Front-of-house onlyGuest care without cleaning | £24 | £21 |
| Emergency coverLast-minute replacement | Standard rate applies | |
| Deep clean & end-of-seasonPriced by property size | Quoted per visit | |
| Holiday cover, full propertyWe run the property while you're away | Quoted per day | |
| Standard auditHalf a day on site, photographed report in 48 hours | £195 | |
| Winter property checkScheduled visits while the property is closed | Quoted per visit | |
| Property launch packInventory, procedures and listing copy | Quoted per project | |
| Priority Cover retainerFront of the queue, 2-hour response, rate locked at £21 | £49 / month | |
What the £21 rate requires
A standing rota of at least 12 hours a month, agreed for three months and invoiced monthly. Drop below that and the standard rate resumes from the next invoice.
Minimum booking
Three hours per visit, on either rate. There is no agency booking fee.
Extras and travel
Bank holidays, out-of-radius travel and cancellations inside 48 hours are charged separately and always quoted before we book.
What Priority Cover buys
A place at the front of the queue when two properties call the same morning, a two-hour response, no weekend surcharge, one free emergency shift a year, and your hourly rate locked at £21 for twelve months. It is not a bank of hours — work is charged separately. £49 a month, cancel with a month's notice after the third.
VAT
The price you see is the price you pay. We are not VAT registered.
Book a shift
Some shifts you can book yourself. The rest take one phone call.
Afternoon and evening cover is bookable online because we hold capacity for it. Breakfast, changeovers and holiday cover are quoted first.
Afternoon & evening cover
Pick a date, pick a slot, get a confirmation. The calendar shows only what we can genuinely staff.
- 15:00–19:00Check-ins & front deskArrivals, keys, guest questions
- 19:00–22:00Late arrivalsEvening desk cover
- 22:00–07:00On-call overnightConfirmed by phone after booking
Breakfast, changeovers & holiday cover
These we price before we commit. Tell us the property, the rooms and the dates — you get a named member of staff and a fixed quote in writing, usually within the hour.
Same-day morning cover is possible — call before 9am and we'll tell you straight away.
What owners say
Trusted to keep things running
Every review below was left by a client we have actually worked for.
I am very impressed with Clanby. The professionalism and attention to detail was superb. Having their support allowed me to run my guest house with great efficiency — fabulous staff and a real asset to my business.
Needed some very last minute unexpected cover due to illness. The process was professionally and efficiently dealt with and an excellent level of cover provided the same morning, outstanding! Thank you again Clanby.
Outstanding service with great attention to detail. Professional, reliable, and always beyond expectations — cooperation is a pleasure.
This week
Rooms we left ready
Photographed on the day, after the changeover. No staging, no stock images.
Credentials
Checked, insured and accountable
Reviewed by owners
Every review published on our Google Business profile.
Read reviews →
P&G Professional
Commercial-grade products, not supermarket substitutes.
Associate member
Member of the trade association for accommodation providers.
Public liability insured
Cover arranged through PolicyBee. Certificate sent with your quote.
Every member of our team is vetted and referenced before they set foot in your property. Ask to see the paperwork — we send it before you book, not after.
Where we work
Bournemouth, Poole and across Dorset
Free travel across our core area — Bournemouth, Poole, Christchurch and Wimborne. Further out we add a small travel charge, always confirmed in your quote before you commit.
- Bournemouth
- Poole
- Christchurch
- Wimborne
- Swanage
- Wareham
- Dorchester
- Weymouth
- Ferndown
- Ringwood
How quickly can you cover a shift?
For planned cover, the more notice the better. For emergencies — a no-show or someone off sick — we often arrange same-day or next-day cover. Call and we'll tell you straight away what's possible.
Are your staff insured and checked?
Yes. Everyone who works in your property is vetted, referenced and covered by our public liability insurance. We send the paperwork with your quote.
Do I have to sign a contract?
Not for standard cover — book a single morning with no tie-in. The £21 rota rate does need a three-month agreement, because that is what lets us hold the same team for you.
Will the same person come back?
Wherever the rota allows, yes. Continuity matters in a small property, so we keep the same staff on the same properties.
Tell us the shift. We'll tell you who's covering it.
A quick call is usually faster than a form — but both reach the same family.