How same-day cover works
- Call, do not email — the inbox is too slow for this
- Tell us the property, the shift and how many rooms
- We confirm a named person and a fixed price, usually within the hour
- They arrive briefed, work to your checklist and leave a handover note
- No call-out premium: emergency shifts are charged at the standard rate
- If we cannot cover it, we say so immediately rather than leave you waiting
When owners call
- Housekeeper or cook off sick with guests already in the building
- A no-show on a changeover day in peak season
- A booking that arrived after the rota was set
- Owner taken ill with nobody else who knows the property
Questions
Before you book
Can you really cover the same morning?
Often, and that is the point of holding capacity. It depends on the day and how far out you are. Call and you will know within the hour either way.
Do you charge more for emergencies?
No. The rate is the same as a planned shift. Bank holidays and travel beyond our core area are quoted separately and always before we book.
How do I make sure I am first in the queue?
Priority Cover is a monthly retainer that puts retained clients ahead of everyone else and guarantees an answer within the hour.
Related
Owners who book this also book
Tell us the shift. We'll tell you who's covering it.
A quick call is usually faster than a form — but both reach the same family.