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Standard audit
You stopped seeing it three years ago. Your guests didn't.
We walk the property the way a paying guest does — arrival, room, bathroom, breakfast, departure — and write down what we find. Not a sales visit and not a cleaning quote: a photographed report of the things quietly costing you a star.
What we look at
- Arrival: approach, entrance, signage, smell, welcome, key handover
- The room: bed presentation, linen condition, dust lines, storage, sockets, lighting, noise
- The bathroom: grout, seals, limescale, extraction, towels, amenities, water pressure
- Hospitality tray: stock, presentation, expiry dates, kettle condition, information folder
- Breakfast: timing, table setting, allergen handling, pace, staff manner
- Reviews and listings: what recent guests complained about, and where your listing oversells
What you get back
- A photographed report, room by room, within 48 hours
- Every finding rated: fix today, fix this month, plan for winter
- Costed where a cost applies — no vague recommendations
- A one-page checklist your housekeeper can work from
- Half an hour on the phone to go through it
Rate
£195
Up to eight letting rooms · £95 credited against work booked within 30 days
Questions
Before you book
Is this a sales visit?
No. The report is yours whether you book anything or not. The credit exists because most findings turn into work, not because you are obliged to use us.
Is it an official inspection?
No. It is our opinion based on what we observe on the day, and it does not replace fire, gas, electrical or food hygiene assessments by a qualified inspector.
When is the best time to book it?
Before the season, not after the reviews land. February and March are the useful months.
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Tell us the shift. We'll tell you who's covering it.
A quick call is usually faster than a form — but both reach the same family.